Josh Hepple

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The Training

Built around the situations your staff actually face

Length

Around 2 hours

Format

In person, discussion-led

Who

Box office to leadership

Where

Your venue, UK-wide

01 — Structure

Two parts.
No lectures.

01

Language

An introduction to disability, language and the social model of disability. The focus is on building confidence and removing the fear of getting it wrong, because that fear is usually what gets in the way of good service.

02

Real Situations

Working through situations staff may encounter, using discussion and practical problem-solving. This is where ideas translate into day-to-day interactions, led by the group's own questions and experiences.

02 — Example scenarios

Discussed and problem-solved together. Never role-played.

  • Supporting someone in a busy environment
  • Communicating when someone's needs don't follow expectations
  • Knowing when it's appropriate to ask direct questions
  • Responding calmly when situations feel unfamiliar or pressured
03 — Outcomes

What your team leaves with

Confidence leads to consistent approaches across teams and a better experience for disabled audiences.

Confident communication

Speaking directly with disabled customers, without hesitation or awkwardness.

Less anxiety

The fear of "getting it wrong" replaced with practical, human approaches.

The social model, applied

A clear understanding of removing barriers in systems, not just interactions.

Calm, consistent responses

Confidence under pressure, in real front-of-house situations.

Shape a session around your team.

Talk to Josh